Frequently Asked Questions (FAQs) about Home Care in Toronto and North York
Q. Will we have to sign a contract?
No. Our care does not require a contract.
Q. Do we have to give notice if we decide to cancel care?
If you are planning to move away or cease care completely, we ask to be provided with two weeks’ notice so we can prepare our staff for other clients. We require 24 hours’ notice when cancelling a shift.
Q. Will I have the same caregiver, or will the caregiver change from one week to the next?
Caregiver continuity is paramount for building a long-lasting and trusting relationship. The bond formed between a caregiver and their client is very powerful, and we do everything we can to provide you with the same caregivers.
Q. How is the billing handled?
We run our billing on a bi-weekly basis. Cheque and Direct Debit are our preferred methods of payment. We also accept VISA and MasterCard.
Q. Is there a minimum number of hours for service?
Yes. We require a minimum of 3 hours per visit – this is part of our strategy to foster the caregiver-client relationship. A minimum 3-hour shift helps us retain our valued staff.
Q. Do you offer care in the hospital and at time of discharge?
Yes. Our care is 100% customized to suit the needs of our clients, even when the needs are changing. The duration and frequency of visits are scalable and we go where we are needed.
Q. Can you provide palliative care?
Yes. We have a staff ranging from House Cleaners, Personal Support Workers, Registered Practical Nurses and Registered Nurses. We ensure the right caregivers are present during the most difficult of situations. Caregivers trained and experienced in end-of-life care will ensure your loved one passes with peace and dignity. If you have any additional questions, please do not hesitate to contact us. We are always happy to help.